92koko believes gambling should be a form of entertainment — not a financial strategy, an escape from stress, or a way to recover losses. This page explains the tools we provide, the warning signs to watch for, and what to do if gambling stops being fun.
This is not a formality. 92koko does not allow persons under 18 years of age to register, deposit, or place bets under any circumstances. Before a withdrawal is processed, 92koko verifies account holder identity, which includes confirming date of birth against a government-issued CNIC or equivalent document.
If 92koko identifies or has reasonable suspicion that an account is being operated by a minor, the account is suspended immediately, all funds are held pending investigation, and the matter is escalated to our compliance team. Winnings accumulated through an underage account are non-withdrawable and are forfeited in accordance with our Terms & Conditions.
Parents and guardians in Pakistan who share devices with children are strongly advised to use parental control software to block access to online gaming platforms. 92koko recommends keeping your login credentials private and using device lock features to prevent unauthorised access by minors in your household — whether in Karachi, Lahore, Islamabad, or anywhere else.
All of the following tools are available directly in your 92koko account settings. You do not need to contact support to activate most of them — they are built into the platform so you can use them the moment you feel they are needed.
Set a maximum daily, weekly, or monthly deposit amount for your 92koko account. Once set, the limit takes effect immediately and cannot be increased for a minimum cooling-off period. Decreasing your limit takes effect straight away. This tool is the single most effective way to keep your gambling within a budget you have consciously decided on.
Set a cap on how much you are willing to lose in a given period (daily, weekly, or monthly). Once the limit is reached, 92koko will restrict further betting or casino play for the remainder of that period. Loss limits are separate from deposit limits and give you a direct control over the downside of any gambling session.
Set an alert to notify you when a gaming session has reached a duration you choose — for example, 30 minutes or 1 hour. The reminder does not force you to stop, but it breaks the automatic nature of extended play and prompts you to make a conscious decision about whether to continue.
Take a short break from 92koko by activating a cooling-off period of 24 hours, 48 hours, 1 week, or 1 month. During this period your account is restricted from deposits and gameplay. This is intended for players who feel they need a pause but do not want permanent exclusion. Once activated, the cooling-off period cannot be shortened.
If you feel gambling has become a problem, self-exclusion is the right tool. Submit a self-exclusion request through your account settings or by emailing our support team. Your account will be restricted within 24 hours of the verified request. Self-exclusion periods range from 6 months to permanent. During this period, 92koko will make reasonable technical efforts to prevent you from creating a new account — attempting to do so is a breach of our Terms & Conditions.
Players who want to manage their gambling activity more carefully can opt out of receiving bonus offers, promotional emails, and SMS marketing. Removing the trigger of promotional communications can help players who find bonus offers encourage play beyond their comfort level. This setting is available in your account preferences and takes effect immediately.
Problem gambling does not always look like what people expect. It rarely announces itself clearly. Below are some patterns that, in combination, often indicate that gambling has moved from entertainment to a problem that needs addressing.
If several of the above apply to you, please use 92koko's self-exclusion tool and consider speaking to someone you trust. These are not signs of weakness — they are recognised patterns of a behavioural condition that responds well to support and intervention.
Take a moment to honestly consider the following questions. If you find yourself answering "yes" to two or more of these, it is worth taking a break and reflecting on your gambling habits.
If you answered "yes" to any of the above, consider activating a cooling-off period or self-exclusion from your 92koko account settings, or reach out to our support team at [email protected].
These are the principles that guide how 92koko approaches player protection — not as legal obligations to be minimised, but as genuine platform commitments.
Every 92koko account is subject to age verification. No exceptions are made for promotional accounts, referral accounts, or trial accounts. The 18+ rule applies universally and is enforced at the KYC stage before any withdrawal is processed.
Deposit limits at 92koko take effect immediately when set. Cooling-off periods cannot be shortened once activated. Self-exclusion requests are processed within 24 hours. These are not cosmetic features — they are functional controls designed to work when players need them most.
92koko's system monitors account activity for patterns that may indicate problem gambling behaviour — such as sustained chasing of losses, rapid deposit sequences, or dramatic bet size increases. Accounts triggering these indicators may receive proactive outreach from our responsible gaming team.
92koko does not market bonuses as guaranteed money or advertise gambling as a path to financial gain. Promotional materials include responsible gaming reminders. Players who have activated self-exclusion or cooling-off periods are removed from all 92koko marketing communications.
92koko support staff are trained to recognise signs of distress and to facilitate responsible gaming tool activation without delays or discouragement. Players reaching out about gambling concerns will never be pushed towards promotions or deposit incentives during that conversation.
92koko provides the tools and environment for responsible play. Ultimately, each player is responsible for how they use them. We are honest about this distinction because we believe that treating players as adults — rather than obscuring the risks of gambling — is the most respectful approach we can take.
Most players who enjoy 92koko responsibly share a few common habits. These are worth adopting even if gambling has not yet caused any problems — they are much easier to establish before an issue develops than after.
Set a fixed gambling budget — decide in advance how much PKR you are willing to spend in a session or month, and treat it as an entertainment expense rather than an investment.
Never chase losses — if you have reached your session limit and lost, stop. The next bet is not more likely to win because previous bets lost. Each outcome is independent.
Time-box your sessions — use 92koko's session reminders to set a clear end time before you start playing, and stick to it regardless of whether you are winning or losing.
Only use disposable income — never gamble with money allocated for rent, grocery shopping, school fees, family obligations, or savings goals. This is the clearest line between entertainment and harm.
Balance gambling with other activities — keep cricket betting, slots, or live casino as one option among many leisure activities, not the primary one. Varied hobbies make it much easier to maintain control.
Do not gamble under stress — using gambling to escape difficult emotions, financial pressure, or relationship problems creates conditions where spending easily spirals. If you are going through a difficult period, this is a good time to activate a cooling-off period.
If you are concerned about your gambling behaviour and want to activate a deposit limit, cooling-off period, or self-exclusion on your 92koko account, you can do so directly in your account settings — or contact our support team at any time.
Email: [email protected] (plain text — not a clickable link)
Availability: 24 hours a day, 7 days a week
When reaching out about responsible gaming concerns, please include your registered mobile number or email in the message so our team can locate your account promptly. Self-exclusion requests are processed within 24 hours of identity verification.
92koko is designed for entertainment. Use the tools available to keep it that way. Set your limits before your first session, stick to them, and enjoy cricket betting, slots, and live casino at your own pace.
18+ only. Gambling involves financial risk. Please gamble responsibly and comply with local laws.